Privacy Policy
Zelvaku Inc. ("Zelvaku", "we", "our", or "us"), located at 200 Bay Street, Suite 1800, Toronto, ON M5J 2J3, Canada, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit zelvaku.com and purchase products from our store.
This policy is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, make a purchase, or contact us, we may collect:
- Full name and email address
- Billing address and postal code
- Payment information (processed securely through our payment providers; we do not store full card numbers)
- Order history and purchase details
- Communications you send us via the contact form or email
1.2 Information Collected Automatically
When you browse our website, we automatically collect certain technical data:
- IP address and approximate location (province/city level)
- Browser type, operating system, and device type
- Pages visited, time spent, and referring URLs
- Cookie identifiers and session data (see our Cookie Policy)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your game key purchases
- Send transactional emails (order confirmations, key delivery)
- Provide customer support and respond to inquiries
- Send marketing emails and promotions (only with your consent)
- Improve our website, catalog, and services
- Detect and prevent fraud and unauthorized access
- Comply with our legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Payment processors (Stripe, PayPal) to process transactions securely
- Email service providers to send you transactional and marketing emails
- Analytics providers to understand website usage patterns
- Law enforcement or government authorities when required by Canadian law
All third-party service providers are bound by confidentiality agreements and may only use your data for the specific purpose for which it was shared.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Account data: For the duration of your account plus 3 years after closure
- Purchase records: 7 years for tax and accounting purposes
- Support communications: 2 years from last contact
5. Your Privacy Rights
As a Canadian resident, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your account and associated data (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us at supp@zelvaku.com.
6. Security
We implement industry-standard security measures including 256-bit SSL encryption, secure payment tokenization, and regular security audits. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify registered customers of material changes via email. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related inquiries, contact our Privacy Officer:
- Email: supp@zelvaku.com
- Mail: Privacy Officer, Zelvaku Inc., 200 Bay Street Suite 1800, Toronto, ON M5J 2J3
- Phone: +1 (416) 555-3847